Apple has confirmed reports of screen damage on its recently released iPhone Duo, specifically acknowledging that a limited number of units are experiencing issues with the inner foldable display. The company has instructed customers encountering these problems to reach out to AppleCare for assistance with replacements, although an official explanation for the damage has not yet been provided.
Reports of display cracks began emerging shortly after the iPhone Duo became available for purchase. Several users noted the appearance of cracks along the hinge area on the lower section of the internal screen. Earlier accounts detailed some owners experiencing a sensation of sticking or a distinct popping sound when folding their devices, just prior to visible damage manifesting on the display.
In a statement to MacRumors, Apple acknowledged the existence of this issue in a small fraction of its devices, while emphasizing that overall customer feedback for the new product has been largely positive. Customers affected by display anomalies are being directed to AppleCare, with some already receiving in-store replacements. However, due to limited inventory, other customers may face delays in obtaining a new device.
Apple continues to assert that the scope of this problem is narrow, with observed cracks typically appearing soon after purchase rather than developing over an extended period. The company has not yet confirmed if a manufacturing defect is the root cause or whether any corrective measures are planned. MacRumors also pointed out that certain images circulating online appear to be AI-generated, complicating efforts to accurately gauge the true extent of the issue.
Meanwhile, technical experts at iFixit have conducted an examination of the iPhone Duo’s internal structure, proposing several potential reasons for the observed damage. Their detailed analysis suggests that multiple components converge around the problematic hinge area, including a central support bar that may not be retracting correctly. If this is indeed the case, this mechanism could be placing excessive strain on the flexible screen, though this hypothesis has not yet been verified.
At this time, Apple has not announced any wider repair programs or plans for hardware modifications. Given that the iPhone Duo is still in its initial phase, the company is likely to face ongoing examination regarding its strategy for addressing these affected devices, especially considering the crucial role of hinge resilience in a foldable smartphone.
